If you are using a Down Load Manager try to resume the download by clicking on the proper link on the download page. The Download Manager will restart the download where it left off, if possible.

If you are NOT using a Download Manager Program, you MUST download the file again.

 If the size of the file on your system is not exactly the same size as the number listed on the download screen, your download was not successful, and it will be impossible to extract the files from the download. 

 If the numbers DO NOT match, you must complete the download or download the file again. 

If the numbers DO match, the download was probably corrupted in transit. You must download the file again.

Possible causes and solutions for failed downloads include:

Problem: Unreliable Internet connection

Solution: disable idle timer, screen saver, power saving software, sleep mode, and any other software or system configuration which may interfere with the download. Try the download again.

Solution: test/verify Internet connection, redial to obtain different line if connected with modem. Try the download again.

Solution: use a Download Manager Program to enable your downloads to continue if interrupted. This software will typically try again automatically.

Problem: Not enough space for download

Solution: download to different system, different disk, or delete/archive old files to make space for download

Problem: Bad copy of file "cached" at location between Novell and your computer

Solution: wait at least 24 hours and try the download again. The corrupted copy of the file may "expire" and be replaced by a valid copy.

Solution: download the file again, but save the file to a different name. If the two downloaded files are the same size, it is almost certain that there is a corrupt copy of the file being cached between Novell and your system. The file must be downloaded through a different route, avoiding the cached copy. Ask a friend or associate to download the file and forward it to you. There are no other simple solutions to this problem. 

 All Novell software download files are scanned multiple times for viruses before being placed on the servers for download. It is extremely unlikely that a virus is present in any Novell software download.

Occasionally virus scanning software will falsely detect a virus in a download based on a normal pattern ("signature") in the download file. When this happens, the virus scanning software must be updated.

 If you have virus scanning software that is generating virus warning, please contact the manufacturer of the virus scanning software and verify that you have the latest version of software and pattern files.

 If the manufacturer of your virus scanning software instructs you to contact Novell because of a possible virus, please use the feedback link at the bottom of this page to report the problem to Novell. Please be as detailed as you can, including:

 The name of the Novell software you were downloading, including the file name if possible

The name of the virus scanning software you are using

The type of computer you are using

The exact wording of the warning message

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